Frequently asked questions

Connector monitoring works with the Thermal Grizzly WireView Pro II, supported Asus ROG Astral RTX 5080 and 5090 cards, and the MSI MPG Ai1300TS and Ai1600TS power supplies. Any one of these devices is enough to get started.

The NVIDIA driver can provide GPU status such as clocks, temperatures, utilization, and VRAM usage. Individual connector pin readings depend on compatible hardware that exposes them.

Yes. Enable the plugins for the devices you have. The app can show MSI PSU pin current alongside Astral or WireView readings. Under Configuration → Source selections, choose which device supplies each connector reading and which one to use as a fallback.

The installer supports 64-bit Windows 11 and Windows 10 build 17763 or later. Setup includes the required runtimes and asks for administrator access to install the Windows service.

1. Download the Windows ZIP and extract it to a folder.
2. Run Setup and approve the administrator prompt. Install the monitoring service and select the desktop app for the dashboard and configuration tools.
3. Open RTX Lens from the Start menu and check which devices are reporting.

The Windows service keeps collecting readings when the desktop app closes. The iCUE widget connects directly to the service. For Windows notifications, keep the desktop app running in the tray.

The desktop app and iCUE widget both notify you when an update is available. Set checks to Daily, Weekly, or Monthly, or turn off automatic checks and check manually. Use Settings → Software updates in the desktop app and Panels and telemetry in the widget. To upgrade, exit the app from the tray and run the newer Setup. Installer-managed upgrades keep your settings. Import the updated widget separately in iCUE to keep the components on matching releases.

The Windows service reads your local hardware and serves the data on localhost port 59273. The desktop app and widget use that local connection. Optional Safeguard+ email reports use the SMTP server you configure.

Current spread is the difference in amps between the highest and lowest reported pins. Headroom is how much current a pin can draw before it reaches the displayed limit.

Connector power refers to the monitored power input. GPU board power is a separate reading for the whole card, which can also draw power through the motherboard slot. Check the label and source when comparing values.

RTX Lens can display WireView device faults and flag conditions such as sustained overcurrent or uneven pin loads on Astral. Under Configuration → Warnings, choose which notifications appear, repeat, or clear. Automatic shutdown based on Astral or WireView readings is planned for a future version.

Yes. Pick the sensors you want to record in Performance Chart, then zoom or hover over the timeline to inspect a moment. Export an interactive HTML report to share, or save the recording data to reopen it in RTX Lens.

RTX Lens can read the PSU and control its fan on its own. For Safeguard+ alarms, use MSI Afterburner 4.6.7 or newer with the PSU.dll monitoring plugin. Open and configure Afterburner once so it creates the required settings files.

Close MSI Center before starting RTX Lens and keep it closed while RTX Lens is running. If you use RTX Lens to control the PSU fan, close other utilities that control that fan as well.

The PSU can stop its fan in Automatic mode when cooling demand is low. With a custom curve, a requested duty below 25% hands fan control back to the PSU’s Automatic mode. Check both the current mode and RPM in the MSI PSU view.

Close Afterburner, save a configuration backup, and set the alarm and timeout for each PSU connector in RTX Lens. Apply the settings and restart Afterburner. Leave Afterburner running for alarms and run it as administrator if you use the bundled scripts.

Afterburner can switch to its emergency low-power profile. The bundled scripts can apply that profile, shut down Windows after a configurable delay, and optionally send an email with sensor readings from the time of the alarm.

Use the SMTP test button to send a sample report with live readings, or select Simulation to exercise the alarm and email flow without changing the power profile or shutting down. Safeguard+ History records bundled script runs and their sensor snapshots, when available. Its retention defaults to 14 days and can be changed.

1. Extract the RTX Lens ZIP and run Setup to install the Windows monitoring service.
2. On newer versions of iCUE, double-click the extracted .icuewidget file to open the import wizard. You can also open Widgets in iCUE, select +, and choose the file. Confirm the import.
3. Select Xeneon Edge in iCUE and add the imported RTX Lens widget to a display slot. Keep iCUE and the monitoring service running for live readings.

Check that the device’s plugin is enabled and reporting in Configuration. For WireView or an MSI PSU, check the USB data connection. For GPU readings, check the selected card and NVIDIA driver. A dash means that reading is unavailable or stale.

Check that the RTX Lens monitoring service is running in Windows Services. It listens on localhost port 59273. If an older monitoring service is using that port, stop the older service and start RTX Lens again.

Include your RTX Lens version, Windows version, GPU and monitoring hardware, and steps to reproduce the issue. A screenshot or performance recording can help explain a missing reading or unexpected warning.